Good things are happening! Getting a refund on your travel nightmare finally gets easier, Apple and Goldman Sachs are punished for ignoring their customers, Lyft is told to tell the truth, and tribes ink an agreement to help clean up oil wells.
Automatic Refunds Take Flight
After major pushback from airlines and industry-backed lawmakers, the Transportation Department’s automatic refund rule for air travelers has finally taken off. The rule, which went into effect on Oct. 28, provides automatic refunds for travelers whose flights have been canceled or delayed by more than three hours for domestic travel and six hours for international flights. The regulation also covers refunds for luggage delays and in-flight services like Wi-Fi that never materialize.
